- Make outbound calls to potential or existing customers.
- Receive inbound calls and respond to customer inquiries.
- Promote the company's products or services.
- Generate leads and schedule appointments for the sales team.
- Build and maintain positive customer relationships.
- Collect customer feedback and update records.
Responsibilities:
- Contact customers using the provided database or lead list.
- Explain product or service features, perks, and pricing clearly.
- Answer customer questions professionally and accurately.
- Persuade potential customers to make a purchase or book a service.
- Maintain accurate records of calls, customer interactions, and sales in the CRM or database.
- Follow up with interested customers to close sales or confirm appointments.
- Meet daily, weekly, and monthly call and sales targets.
- Handle customer complaints and escalate complex issues to the appropriate department.
- Ensure compliance with company policies and customer privacy regulations.
Key Skills Required
- Excellent verbal communication and interpersonal skills.
- Active listening and persuasion skills.
- Basic computer and CRM knowledge.
- Time management and multitasking ability.
- Patience and problem-solving skills.
- Ability to work under pressure and achieve targets.