Job Title: Service Manager After Sales & Escalations

Industry - Consumer Durables/ Kitchen Appliance

Expereince - 3+ years

Location -Bangalore

Manage PANIndia aftersales service operations to ensure timely complaint closure, smooth

installations, and high customer satisfaction through internal teams and service franchisees.

Key Responsibilities

- Manage all service operations for the assigned regions through internal teams and service

franchisees (ASC)

- Ensure service centers and technicians follow company service standards and processes
- Ensure timely closure of customer complaints within defined TAT
- Drive ontime installations and quick response to service calls
- Handle product warranty, replacement, and service escalation issues in coordination with

sales and partners

- Manage CEO / Head Office escalations, including root cause analysis and corrective action
- Monitor and ensure ontime MS (MIS) completion and accurate service reporting
- Design and maintain automated reporting systems for better visibility and control of service





engineer/ASC performance

- Identify service improvement areas and implement actions to improve customer

satisfaction and service quality

- Review product failure reports, share feedback with Central / Product teams, and support

corrective action at plant level

- Coordinate with warehouse and logistics teams for spares availability, replacements, and

reverse logistics

What We Are Looking For

- 3+ years of experience in aftersales service operations (consumer durables / appliances

preferred)

- Experience managing PANIndia service setups or multiregion service operations
- Strong experience in handling service escalations and customer complaints
- Positive understanding of ASC management, TAT control, installations, and warranty claims
- Exposure to warehouse / spare parts operations is a strong advantage
- Strong problemsolving, coordination, and processdriven mindset

📌 Customer Service Manager (Karnataka)
🏢 Manpowergroup Services India
📍 Karnataka