We are looking for a highly skilled and experienced Telecaller to join our team at Saptashwa Developers. The ideal candidate will have excellent communication skills and the ability to work in a quick-paced environment.
Roles and Responsibility
- Handle customer inquiries and provide support via phone, email, or other communication channels.
- Develop and maintain strong relationships with customers to ensure satisfaction and loyalty.
- Identify and escalate complex issues to senior team members when necessary.
- Collaborate with internal teams to resolve customer complaints and concerns.
- Meet or exceed monthly sales targets through effective upselling and cross-selling techniques.
- Stay updated on industry trends and product knowledge to provide accurate information to customers.
Job Requirements
- Proven experience as a Telecaller or in a similar customer-facing role.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a team environment and collaborate with colleagues to achieve common goals.
- Strong analytical and critical thinking skills to handle complex customer issues.
- Proficiency in using CRM software and other telecalling tools.
- Ability to adapt to changing situations and priorities in a dynamic environment.