- Oversee complete restaurant floor operations ensuring smooth daily service
- Deliver exceptional guest experience and handle customer feedback & complaints professionally
- Drive revenue growth through upselling, events, memberships, and repeat guest strategies
- Manage and train service team to maintain high service standards and discipline
- Monitor service speed, table turnover, and overall guest satisfaction
- Coordinate with kitchen and banquet teams for seamless operations
- Plan and execute restaurant events, private dining, and banquet functions
- Track daily sales, reports, and key performance metrics
- Maintain hygiene, cleanliness, and SOP compliance across the restaurant
- Build strong guest relationships and improve online reviews & ratings
- Ensure proper staff scheduling, attendance, and productivity
- Identify business improvement opportunities and implement recent ideas
Preferred Candidate Profile
- 4-8 years experience in restaurant / hotel industry (minimum 2 years in leadership role)
- Strong leadership and team management skills
- Good communication skills (Hindi & basic English)
- Customer-focused mindset with strong problem-solving ability
- Experience in handling guest relations and service recovery
- Ability to work under pressure in a fast-paced environment
- Knowledge of restaurant operations, service standards, and hygiene practices
- Sales-driven mindset with ability to increase revenue and repeat customers
- Experience in banquet / event handling is a strong advantage
- Positive attitude, discipline, and willingness to learn & grow
What We Offer
- Growth opportunity to lead and build a premium restaurant brand
- Performance-based incentives
- Leadership role with high ownership and responsibility
- Opportunity to work on restaurant + banquet + events business
Note: We are looking for a business-minded leader, not just an operations manager.