Profile - Customer Support Executive

Location- Gurgaon (onsite)

Experience: 0-5 years

Education: Graduation required

Contact No-(phone hidden) or [email protected]

Role & responsibilities

Key Responsibilities:

- Handle inbound and outbound calls to address customer queries and concerns.
- Provide accurate information regarding insurance policies, premium calculations, and policy status.
- Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
- Maintain customer records by updating information in the CRM system.
- Ensure customer satisfaction through qualified communication and problem-solving.

Required Skills:

- Excellent communication skills (verbal and written) in English
- Ability to handle customer queries efficiently and politely.
- Basic computer knowledge and proficiency in MS Office and email.
- Patience and empathy to manage difficult or irate customers.
- Prior experience in a call center or customer support role is a plus.
- Freshers and experience both can apply.
- Minimum education: Graduate.
- Salary package 2.5 LPA to 4 LPA.

Hr Sneha -(phone hidden) or [email protected]

📌 Customer Support Executive (Haryana)
🏢 PolicyBazaar
📍 Haryana