- Manage US collections process from initial contact to final resolution.
- Handle customer queries, negotiate payment plans, and escalate complex issues to senior team members.
- Process bankruptcies, including filing documents with the court and communicating with creditors.
- Maintain accurate records of all interactions using our voice processing system.
Job Requirements :
- 0-1 year of experience in a similar role or industry (BPO/Call Centre).
- Robust understanding of the collections process, particularly in the US market.
- Excellent communication skills for effective negotiation with customers over phone calls.
- Ability to work on night shifts (US time zone) as per business requirements.
📌 Process Executive (Karnataka)
🏢 Naukri E-hire Campaign
📍 Karnataka
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