We are looking for a Customer Success-Product with strong Enterprise SaaS/Product experience to drive customer adoption, retention, satisfaction, and product value realization for Immidarts Global Mobility and Immigration Management platform.

Key Responsibilities

- Manage enterprise customer relationships, account health, CSAT, and retention.
- Drive product adoption, feature utilization, and value realization.
- Conduct periodic customer reviews, success reviews, and feedback sessions.
- Identify churn risks and implement proactive retention plans.
- Act as the Voice of Customer by converting feedback into product insights.
- Work closely with Product, Implementation, and Engineering teams on roadmap inputs, enhancements, and escalations.
- Identify opportunities for automation, additional module adoption, upsell, and process improvement.
- Lead and mentor Customer Success Analysts.
- Create customer success playbooks, SOPs, and adoption frameworks.





Mandatory Skills

- 4-6 years of experience in an Enterprise SaaS/Product company Customer Success / Product Consulting / Product Implementation experience Solid product understanding and ability to explain features/workflows Enterprise client management Product adoption and customer health tracking Stakeholder management Escalation handling Data analysis and reporting Team leadership Preferred HRTech / Global Mobility / Immigration / Compliance platform experience Experience with Jira, Azure DevOps, Confluence, Excel, Power BI Exposure to AI tools such as ChatGPT, Copilot, or automation tools Success Metrics Customer retention CSAT/NPS Feature adoption Churn risk reduction Product enhancement inputs Automation and expansion opportunities identified.

📌 Customer Success Specialist (Karnataka)
🏢 immidart technologies
📍 Karnataka