We are seeking a detail-oriented and proactive Order Management & Fulfilment Specialist to manage the end-to-end order processing lifecycle. This role is responsible for verifying customer documents, creating and managing sales and purchase orders, coordinating with internal and external stakeholders, monitoring order fulfilment, and ensuring accurate and timely invoicing.
Order Entry
- Receive order from the customer.
- Validate order details (product, quantity, price, terms).
- Enter order into the system (ERP/CRM).
Order Management
- Check inventory availability.
- Confirm order with customer.
- Schedule delivery or production.
Credit Management
- Perform credit check.
- Approve or decline order based on creditworthiness.
- Communicate credit decisions to the sales team and customers.
Order Fulfillment
- Pick and pack items from inventory.
- Generate shipping documents.
- Ship the order to the customer.
- Confirm delivery.
Invoicing
- Generate invoice based on order and delivery confirmation.
- Send invoice to the customer.
- Record invoice in the accounting system.
Reporting and Analysis
- Generate reports on sales, outstanding receivables, and payment status.
- Analyze trends and identify areas for process improvement.
- Provide insights to management and other stakeholders.
Your success is grounded in:
- 2-3 years of experience in order management, logistics, or supply chain operations.
- Robust knowledge of SAP (SD/MM) and workflow tools like PEGA.
- Excellent document verification and process compliance skills.
- Proficient in MS Excel and order tracking/reporting.
- Effective communication and coordination skills across teams.
- Bachelor's degree in supply chain, Business Administration, or related field.
- Knowledge of Incoterms, import/export regulations, and DDP/non-DDP handling.
- Experience with warehouse and freight logistics operations.
This role is based in Bangalore. You'll also travel to other locations in India and globally as needed, so you will need to go where this journey takes you.