We are hiring for KAM-Customer Experience in Bellandur office.

Offline Interview:29th July 2026

Time:10:30am to 4pm

Location: Shadowfax Technologies

1st Floor, Shilpitha Tech park, Bellandur

Bangalore

Role: Key Accounts Executive-CX

Exp:2yrs

JD:

The Key Account Executive Customer Experience is responsible for managing strategic customer accounts by delivering exceptional service throughout the logistics lifecycle. The role focuses on building long-term customer relationships, resolving service challenges, improving operational performance, and identifying opportunities for business growth. The KAM serves as the primary point of contact between customers and internal teams to ensure seamless execution and high customer satisfaction.

Key Responsibilities

- Manage a portfolio of key customer accounts and act as the primary relationship owner.
- Build strong, long-term partnerships with customers through regular engagement and business reviews.
- Monitor customer shipments and service performance to ensure agreed service levels (SLAs) are consistently achieved.
- Coordinate with operations, transportation, warehousing, customs, and support teams to resolve customer issues promptly.
- Proactively identify risks, delays, and service disruptions and communicate timely updates to customers.




- Analyse customer feedback, operational metrics, and complaint trends to drive continuous improvement initiatives.
- Conduct Quarterly Business Reviews (QBRs) and present performance reports, KPIs, and improvement plans.
- Ensure accurate documentation, billing coordination, and compliance with customer-specific requirements.
- Identify opportunities for upselling, cross-selling, and contract expansion in collaboration with the sales team.
- Maintain high customer satisfaction, retention, and loyalty through proactive account management.
- Support recent customer onboarding and implementation of logistics solutions.
- Work closely with cross-functional teams to improve processes and enhance the overall customer experience.

Key Performance Indicators (KPIs)

- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Customer retention and renewal rate
- SLA compliance
- On-time shipment performance
- Issue resolution turnaround time
- Customer complaint reduction
- Revenue growth within existing accounts
- Upselling and cross-selling achievement

If your profile is matching the above requirement, please come for an f2f interview on 29th July in Bellandur office.

📌 Walk-in Interview-Key Accounts Executive-Bangalore (Karnataka)
🏢 Shadowfax Technologies
📍 Karnataka