- Monitor IT systems, networks, and applications to identify potential issues before they impact users.
- Troubleshoot incidents using various tools such as SolarWinds, Grafana, and other monitoring software.
- Collaborate with the service desk team to resolve technical issues in a timely manner.
- Develop and maintain documentation for incident handling procedures.
Job Requirements :
- 3-6 years of experience in IT operations or related field.
- Strong understanding of monitoring tools such as SolarWinds and Grafana.
- Experience with incident handling processes and procedures.
- Ability to work effectively in a fast-paced setting.