- Make outbound calls to customers regarding overdue payments.
- Follow up on payment commitments and remind customers of due dates.
- Negotiate payment plans where appropriate.
- Resolve customer queries related to outstanding balances.
- Update customer records and call outcomes in the CRM system.
- Escalate difficult or unresolved cases to senior team members.
- Meet daily and monthly collection targets.
Preferred candidate profile
- Graduate in any field.
- Freshers are Welcome!
- 1-4 years of experience will be preferred.