Roles & Responsibilities

As a ServiceNow CSM Service Owner & Developer, you will act as a hybrid technical expert and process owner. You will bridge the gap between business strategy and hands-on engineering to deliver optimized, enterprise-level customer workflows.

Key Responsibilities:

- Platform Development: Architect, develop, and implement solutions entirely within the ServiceNow Customer Service Management (CSM) module to align with strategic business goals.
- Core Scripting: Design and maintain advanced, upgrade-safe server-side and client-side scripting logic, including Script Includes, Business Rules, Client Scripts, UI Policies, and UI Actions.
- API & System Integrations: Design, build, and configure secure third-party system integrations using REST and SOAP APIs, ensuring smooth dynamic data-mapping and payload transformation.
- Modern Process Automation: Build and scale automated enterprise workflows utilizing modern platform capabilities like Flow Designer and Integration Hub.
- Stakeholder Collaboration: Lead requirement-gathering workshops with cross-functional business teams and translate complex business needs into clean, technical roadmaps.
- Platform Governance: Oversee update set deployments across environments (DEV/TEST/PROD), conduct technical code reviews, troubleshoot complex production issues, and enforce secure development best practices.

Preferred Candidate Profile

We are looking for a highly analytical,



self-driven qualified who possesses deep technical maturity in JavaScript alongside the consultative communication skills needed to lead platform strategy.

Technical & Experience Requirements:

- Experience: 4 to 7+ years of dedicated experience as a ServiceNow Developer or Technical Consultant, with a proven track record of supporting large enterprise or global rollouts.
- CSM Expertise: Demonstrated, hands-on development experience configuring and architecting the ServiceNow Customer Service Management (CSM) module (including deep knowledge of case management, accounts/contacts data structures, and customer/agent workspaces).
- Strong Scripting Foundations: Advanced proficiency in JavaScript and the ServiceNow Glide API ecosystem (specifically building reusable Script Includes and complex Business Rules).
- Integration & Automation Toolkit: Proven experience constructing inbound/outbound REST/SOAP interfaces from scratch and automating workflows using Flow Designer and Integration Hub Spokes.
- Soft Skills: Excellent interpersonal, stakeholder management, and cross-functional collaboration skills; ability to confidently mentor junior team members and guide technical decisions for the business.

Preferred Certifications (Highly Valued):

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist Customer Service Management (CIS-CSM)

📌 Senior Developer - CSM (Haryana)
🏢 Bean HR Consulting
📍 Haryana