Roles & Responsibilities

- Handle inbound/outbound international customer calls professionally
- Understand customer queries and provide accurate solutions
- Resolve issues related to billing, accounts, services, or products
- Maintain high customer satisfaction and call quality standards
- Document call details and update customer information in CRM
- Follow process guidelines, compliance, and call scripts
- Meet daily call targets, productivity, and performance metrics
- Escalate complex issues to senior teams when required
- Maintain a positive and professional attitude on all calls
- Adapt to different international accents and time zones

Perks & Benefits

- Competitive salary + performance incentives
- Paid training & certification




- Cab facility (as per company policy)
- Medical insurance & PF/ESI
- Career growth & internal promotions
- Professional MNC work workplace

Preferred Candidate Profile

- Graduate / Undergraduate
- Excellent spoken English communication skills
- Willingness to work in rotational/night shifts
- Customer-focused mindset
- Basic computer knowledge
- Experience in international BPO is an added advantage

For More Details

Call : HR Omprasad - (phone hidden)(Call or whatsapp)

Email id :[email protected]

📌 International Voice Process Executive (Karnataka)
🏢 The Job Factory
📍 Karnataka