Customer Support Executive (International Process)
The International Voice / Non Voice Process role includes managing and resolving customer issues through phone calls, emails, and chat support. We value professionals who approach customer service with efficiency, empathy, and a solution-oriented mindset. This position requires excellent communication skills and the ability to handle diverse inquiries from a global clientele.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve issues and provide solutions in a timely manner
- Maintain customer satisfaction through effective communication
- Document and track customer interactions and resolutions
- Collaborate with internal teams to resolve complex queries
- Stay updated with product knowledge and customer service best practices
Qualifications
- Undergraduate/ Graduate are applicable
- Previous customer service experience in a BPO or similar setting
- Excellent verbal and written communication skills (V6)
- Ability to work in a fast-paced, dynamic environment
- Solid problem-solving and analytical abilities
- Flexibility to work in shifts, including Rotational night shifts
- Proficiency in using customer service software and tools
Skills
- Customer Relationship Management (CRM) software
- Email and chat support
- Active listening
- Interpersonal communication
- Problem-solving
- Time management
CTC -: 3 LPA - 4 LPA (Can negotiate depending upon the interview)
Interested Candidate can come for the Walkin Interview
Contact person - Shriti Rani
Number - (phone hidden)
Location - Startek, 6th Floor, Explorer Building, International Tech Park, Whitefield, Bengaluru, Karnataka, 560066.
📌 We are hiring For Customer support executive (International process) (Karnataka)
🏢 STARTEK Aegis Customer Support Services
📍 Karnataka
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