Role:

NTAM Application Support has responsibility for the technical support of our Asset Management portfolio and order management, trade routing, and other top 100 applications. This role will support our NTAM business and operations partners and clients and will liaise with upstream and downstream application teams.

The ideal candidates will be self-starters with excellent communication skills and a solid understanding of technology in a financial institution, including trade applications. Some night/weekend may be required from time to time. Candidate should be available Monday Friday with individual schedules based on coverage rotation/duties.

Responsibilities:

- Candidate will be responsible to provide L1/L2/L3 Support, Monitor and provide support to production streams and provide expert knowledge on all workflow designs for supported applications.
- Candidate should be able to troubleshoot (review, analyze and resolve) production issue including job failure, and able to apply code fix on need basis.
- Candidate should be able to work with Business partners to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirement.
- Develop and maintain qualified relationship with all stakeholders within IT and Business teams and provide support.
- Monitor and attend to all alerts and escalate production issues as needed to relevant teams and management.
- Coordinate with various teams including offshore support staff and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.




- Candidate will be responsible to attend on-call after office hours including weekend to support High and Critical production issue.
- Actively contribute to the supportability of the applications as well as continuous service improvement projects.
- Develop understanding of NT's systems and products utilizing reference materials and support procedures.
- Present IT in a professional manner, exhibit customer service values in line with NT's A Approach.
- Adherence to corporate standards at all times.

Experience:

6-9 years of experience in a technical business facing (face to face) role within a financial institution or similar preferred.

Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast-paced environment. The ideal candidate can explain technical issues in layman's terms and translate business needs to technology teams and back.

In depth knowledge of Investment Banking, Trading applications (Charles River IMS) and trading functional knowledge

Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow is beneficial.

Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents.

Works closely with other technology teams such as Development, Infrastructure and vended software support teams.

Extensive Knowledge of SQL and PL/SQL

Extensive Knowledge of Unix/Linux Commands and scripting

Knowledge of DataStage

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Associate, Charles River Support (Karnataka)
🏢 Northern Trust
📍 Karnataka