- Key Responsibilities
- - 1. Sales & Marketing Coordination
- Supervise the project sales office and daily operations.
- Ensure timely handling of all enquiries, walk-ins, and customer visits.
- Coordinate with the sales team to maximize conversions.
- Monitor lead generation activities and maintain lead management reports.
- Coordinate marketing campaigns, events, exhibitions, and promotional activities.
- Ensure project branding, display units, and marketing collateral are properly maintained.
- Support management in achieving project sales objectives.
- - 2. Lead & Customer Management
- Manage walk-in customers and VIP client visits.
- Ensure prompt response to enquiries received through calls, websites, portals, and digital campaigns.
- Coordinate site visits and project presentations.
- Maintain customer databases and CRM records.
- Track enquiry-to-booking conversion ratios.
- - 3. Customer Relationship & After-Sales Service
- Act as the single point of contact for existing customers.
- Coordinate booking documentation and agreement execution.
- Manage possession-related activities.
- Ensure timely registration and handover support.
- Coordinate customer documentation and record maintenance.
- Build long-term customer relationships through proactive communication.
- - 4. Customer Grievance Management
- Address customer complaints promptly and professionally.
- Coordinate with engineering, maintenance, legal, and management teams for grievance resolution.
- Maintain complaint registers and resolution timelines.
- Conduct regular customer feedback and satisfaction reviews.
- Ensure high standards of customer service.
- - 5. Maintenance & Facility Management
- Supervise housekeeping operations.
- Manage security personnel and agency performance.
- Ensure cleanliness and upkeep of common areas.
- Coordinate landscaping, electrical, plumbing,



elevators, DG sets, and utility maintenance.
- Monitor vendors providing facility management services.
- Ensure uninterrupted functioning of project infrastructure.
- - 6. Maintenance Collection & Society Coordination
- Monitor maintenance billing and collections.
- Follow up with customers for outstanding dues.
- Maintain maintenance collection reports.
- Coordinate with maintenance agencies and service providers.
- Assist in formation and coordination of owners' associations or maintenance committees where applicable.
- - 7. Project Completion & Civil Work Coordination
- Monitor pending civil, finishing, and rectification works.
- Coordinate with contractors and engineers for timely completion.
- Prepare progress reports for management.
- Ensure snag lists are closed within agreed timelines.
- Monitor quality standards of remaining project work.
- - 8. Administrative Responsibilities
- Manage day-to-day project administration.
- Supervise office staff and support teams.
- Maintain inventory of project office assets.
- Coordinate procurement of office and maintenance materials.
- Ensure statutory registers and records are maintained.
- - 9. Legal & Compliance Coordination
- Coordinate with legal consultants regarding customer documentation.
- Follow up on notices, legal correspondence, and project-related compliance.
- Coordinate documentation for RERA, Municipal Corporation, T&CP;, and other statutory authorities.
- Assist management in legal documentation and compliance matters.
- Maintain records of approvals, agreements, and legal files.
- - 10. Reporting & MIS
- Prepare daily, weekly, and monthly project reports.
- Report on sales, customer service, maintenance collections, pending works, grievances, and operational issues.
- Maintain project dashboards and performance indicators.
- Present periodic reports to senior management.

📌 Project Development Manager (Madhya Pradesh)
🏢 Evoge Infrastructure Services
📍 Madhya Pradesh