- Provide Level 2 technical support to customers via phone, email, or chat for desktop-related issues.
- Troubleshoot and resolve complex technical problems related to Microsoft Office applications, including Outlook configuration and Exchange Online services.
- Collaborate with other teams to identify root causes of issues and implement solutions to prevent future occurrences.
- Document customer interactions using CRM software for accurate tracking and reporting.
Job Requirements :
- 2-4 years of experience in a similar role providing L2 technical support for desktop environments.
- Solid knowledge of Microsoft products such as Office (Outlook) and Exchange Online services.
- Ability to troubleshoot common hardware and software issues independently with minimal supervision.
📌 NOC Microsoft 365Support Engineer (Karnataka)
🏢 Crimsonlogic
📍 Karnataka
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