Job Title- Business Service support ARL- 5 Solution Line- WCRG Position type- Full Time Working style- Hybrid Cab Facility- Yes Shift Time -12.30 p.m. to 9.30 p.m. Required education and certifications critical for the role- Graduation or Post Graduation. Required years of experience 20+ years of experience in operations / SSC / insurance / finance environment

GENERAL DESCRIPTION OF ROLE: Responsible for receiving and reviewing new claims notifications from policyholders, brokers, or other channels. Verify claim information and enter details accurately inti the claims management system.

JOB RESPONSIBILITIES:

- Strong focus on timeliness and SLA adherence
- Capability to follow defined processes and procedures consistently
- Ability to process transactions accurately and efficiently in high-volume environment
- Ability to analyze data and validate correctness of information
- Strong attention to detail and numerical skills
- Basic Excel / data handling capability
- Ability to communicate with internal teams and external clients
- Exposure to customer communication in operational context
- Strong focus on accuracy, compliance, and quality of output
- Ability to work within defined controls and guidelines




- High level of accuracy and reliability
- Ability to work in fast-paced setting
- Flexibility and willingness to learn
- Strong delivery-focused mindset (task execution with quality and timeliness)
- Basic customer service orientation understanding impact of work on downstream stakeholders
- Attention to detail and accountability for data accuracy
- Willingness to learn and improve processes

SKILLS/COMPETENCIES REQUIRED:

- Exposure to transactional processing / back-office operations
- Experience working in international or service-driven environment
- Basic knowledge of: - Insurance processes (Claims / Policy Admin) - Finance / accounting processes (Technical Accounting)
- Basic understanding of: - Claims handling and case lifecycle - Policy / administrative processes - Financial transactions (payments, reconciliation, collections)

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Claims Operations Manager (Karnataka)
🏢 Aon
📍 Karnataka