Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Key Responsibilities

- Handle inbound and outbound customer calls professionally.
- Resolve customer queries and provide accurate information in a timely manner.
- Deliver exceptional customer service while maintaining quality standards.
- Escalate unresolved issues to the appropriate department.
- Maintain accurate records of customer interactions in the CRM system.
- Meet individual and team performance metrics, including quality, productivity, and customer satisfaction.

Eligibility Criteria

- Any Graduate/Undergraduate (as per company policy).
- Freshers and experienced candidates are welcome.
- Excellent verbal communication skills in English.
- Robust listening and problem-solving abilities.
- Basic computer knowledge and typing skills.




- Willingness to work in rotational shifts, including night shifts.

Preferred Skills

- Excellent spoken English and interpersonal skills.
- Customer service orientation.
- Ability to handle customer concerns with empathy and professionalism.
- Multitasking and time management skills.
- Ability to work in a fast-paced environment.

- Excellent communication and interpersonal skills
- B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
- Please bring the original physical copy of any of your identification documents for verification.
- Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

📌 International Voice Process Executive | Customer Support | Experienced (Karnataka)
🏢 Firstsource
📍 Karnataka