- Manage the complete customer lifecycle from booking to plot registration and handover.
- Act as the primary point of contact for customers and resolve queries promptly.
- Coordinate with Sales, Legal, Finance, Projects, and Registration teams to ensure smooth customer onboarding and documentation.
- Maintain accurate customer records and update CRM software regularly.
- Track customer payments and coordinate with the finance team for collections and payment follow-ups.
- Schedule and coordinate plot registrations, agreement execution, and possession formalities.
- Handle customer complaints and ensure timely resolution with high customer satisfaction.
- Prepare MIS reports, customer status reports, and management dashboards.
- Ensure compliance with company policies and statutory documentation.
- Monitor customer feedback and implement initiatives to improve customer experience.
- Support referral programs and customer engagement activities.
- Maintain strong relationships with customers throughout the project lifecycle.
Preferred candidate profile ;
- 26 years of CRM experience in the Real Estate industry (Plotted Development is mandatory).
- Strong customer relationship and stakeholder management skills.
- Excellent communication and interpersonal skills.
- Experience in post-sales customer support and documentation.
- Knowledge of registration, agreements, and plot handover processes.
- Hands-on experience with CRM software.
- Good knowledge of MS Excel, Word, and PowerPoint.
- Strong coordination and follow-up skills.
- Problem-solving and complaint resolution abilities.
- Ability to manage multiple customers and priorities simultaneously.
- Strong analytical and reporting skills.
- Attention to detail and documentation accuracy.
- Ability to work in a target-driven and rapid-paced environment.
- Experience in plotted development projects is mandatory.
- Good understanding of the end-to-end real estate customer journey.
- Immediate joiners are preferred.