Roles And Responsibilities:

- Must have Technical knowledge and Hands-on Experience with Antivirus and EDR solutions on CROWDSTRIKE / SENTINELONE / TRENDMICRO
- Effective in customer-facing engagement, Delivering technical product presentations & demonstrations and creative problem-solving skills.
- Provide technical advice and recommendations to customers.
- Run Proof of Values (POV) with approved success criteria demonstrating the benefits and value of the platform.
- Must have Hands-on Implementation/ Installation/ Configuration and troubleshooting on Antivirus and EDR products
- Hands-on experience in creating antivirus and EDR policies, rules, and exceptions.
- Preparing implementation documents, architectural diagrams and Knowledge Transfer for the customer.
- Should have valuable knowledge and experience in upgradation and migration activities.




- Need to work on critical incidents and troubleshoot.
- Troubleshooting Virus/malware incidents on endpoints.(Clients/servers. etc.)
- Attending to the technical issues of the assigned tickets of customers over a remote session or on-site depending on the criticality.
- Follow up and update the status of the assigned tickets
- Technical Assistance to the sales team during the sales cycle
- Upskilling to ensure steady growth to the self and company
- Continuous self-improvement and learning to maintain current technical knowledge and participate in technical communities of interest.

Certifications:

OEM certifications from CROWDSTRIKE / TRENDMICRO / SentinelONE - at least any one of them is mandatory

📌 Technical Support Specialist (Karnataka)
🏢 Softcell Technologies
📍 Karnataka