Key Responsibilities

HR Systems Administration & Support

- Act as a subject matter expert for SAP SuccessFactors, SAP HCM, ServiceNow, and related HR systems.
- Manage and resolve system support requests, incidents, and service tickets within defined SLAs.
- Perform mass uploads, data maintenance, authorizations, reporting, and system configuration activities as per established procedures.
- Troubleshoot and resolve complex HR system issues, engaging global support teams where required.

Process Excellence & Governance

- Ensure accurate execution of HR system processes in line with global standards, policies, and compliance requirements.
- Maintain and regularly update process documentation, DTPs, knowledge articles, and user guides.
- Identify process inefficiencies and drive continuous improvement initiatives.
- Support audit activities and ensure proper system controls and governance are maintained.
- Analyze recurring issues and recommend long-term solutions to improve system stability and user experience.

Reporting & Analytics

- Create, maintain, and analyze reports from SuccessFactors, SAP HCM, and ServiceNow.
- Utilize advanced Excel capabilities to support operational reporting, data analysis, reconciliations, and decision-making.
- Monitor operational KPIs and provide insights to improve service delivery and system performance.

Automation & Digitalization

- Support development and implementation of HR automation initiatives, workflows, and digital solutions.
- Collaborate with Continuous Improvement, IT, and Global HR Technology teams on automation projects.
- Provide functional input and testing support for new system enhancements, releases, and technology implementations.
- Leverage technology solutions to reduce manual effort, improve accuracy, and enhance employee experience.

Stakeholder Management

- Serve as a key contact point for HR Operations teams, local HR teams and other stakeholders regarding HR system-related matters.
- Provide guidance and training to users on system processes and best practices.

Key Relationships





- HR Services Teams
- HR Business Partners
- Payroll Teams
- Rewards Teams
- Global HR Technology Teams
- IT Support Teams
- Continuous Improvement & Automation Teams
- ServiceNow Support Teams

Knowledge, Skills and Abilities

- Strong expertise in SAP SuccessFactors Employee Central and related modules.
- Strong working knowledge of SAP HCM and HR master data processes.
- Experience working with ServiceNow or equivalent ticket management platforms.
- Advanced Microsoft Excel skills, including macros, Power Query, complex formulas, reporting, and data analysis.
- Understanding of HR process automation, workflow solutions, and digital transformation initiatives.
- Strong analytical and problem-solving capabilities with attention to detail.
- Ability to investigate and resolve complex system and data-related issues.
- Strong stakeholder management and communication skills.
- Customer-focused mindset with a service-oriented approach.
- Ability to manage multiple priorities and work effectively under pressure.
- Experience working within a global, matrixed, and multicultural environment.
- Solid documentation and process mapping skills.

Requisite Education and Experience / Minimum Qualifications

- University degree in Human Resources, Business Administration, Information Systems, Computer Science, or a related field.
- Minimum 5+ years of experience in HR Systems, HR Shared Services, HR Operations, HR Technology, or HR Consulting environments.
- Proven hands-on experience with SAP SuccessFactors and SAP HCM.
- Experience working with ServiceNow or similar case management/ticketing platforms.
- Demonstrated experience supporting HR technology implementations, system enhancements, or transformation initiatives.
- Experience in HR process automation, reporting, and continuous improvement projects.
- Advanced proficiency in Microsoft Excel and HR data analysis.
- Very good command of English, both written and verbal.
- Deep understanding of HR Shared Services operating models and service delivery principles.
- Experience supporting multi-country or global HR operations environments is preferred.

📌 Specialist - HR Systems Support | SAP SuccessFactors | SAP HCM | Snow (Haryana)
🏢 Adidas
📍 Haryana