Job SummarynnExperience : 3-8 years Location : Hyderabad (Madhapur) nnWe are hiring experienced Customer Service Associates for a 9 months international project.nnThe role involves handling premium inbound customer interactions, ensuring first-contact resolution, recommending needs products, and maintaining strict compliance and quality standards.nnKey Responsibilitiesnn- Handle inbound customer queries related to international banking products and servicesn- Provide accurate, prompt, and empathetic customer support Achieve first-contact resolution (FCR) across customer interactionsn- Identify and recommend value-added banking products based on customer needsn- Adhere to banking regulations, compliance requirements, and quality benchmarksn- Maintain detailed and accurate interaction documentationn- Meet assigned individual KPIs, productivity, and sales targetsn- Handle escalations professionally and resolve conflicts effectivelynnGraduation is must .

📌 Walk-in || Customer service International voice process - Walk in (Hyderabad)
🏢 protiviti india
📍 Hyderabad