- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information and solutions to customer issues and concerns.
- Document customer interactions and feedback in the CRM system.
- Collaborate with team members to improve customer service processes and procedures.
- Assist in training current team members on customer support protocols.
Skills and Qualifications
- Excellent verbal and written communication skills in English and Marathi.
- Strong problem-solving abilities and attention to detail.
- Familiarity with customer support software and CRM systems.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Basic computer skills including proficiency in Microsoft Office Suite
📌 Customer Support | Day Shifts (Mumbai)
🏢 Pivotal Placement
📍 Mumbai
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