Process Consultant (ServiceNow ITAM Business Analyst) (India)

Process Consultant (ServiceNow ITAM Business Analyst) (India)

04 Aug
|
APN Consulting
|
India

04 Aug

APN Consulting

India

Role- Process Consultant (Service Now ITAM Business Analyst)

Experience: 5 10 Years
Location: PAN India (Remote)
Job Type: Full-Time/Contract

Key Responsibilities:

- Gather and analyze business requirements for Service Now ITAM implementations.

- Conduct stakeholder workshops and translate requirements into functional specifications/user stories.

- Design and improve IT Asset Management processes (HAM Pro & SAM Pro).

- Collaborate with architects and developers to deliver scalable Service Now solutions.

- Support UAT, documentation, process mapping, and client communication.

- Recommend ITAM best practices aligned with business needs.

Required Skills

- 5+ years of Service Now experience with robust Business Analyst/Process Consultant expertise.

- Hands-on experience in ITAM (HAM Pro & SAM Pro).

- Strong knowledge of Asset Lifecycle, Software Licensing, Discovery, CMDB, and ITSM.

- Experience in Requirement Gathering, BRD/FRD, User Stories, UAT, and Agile methodology.

- Excellent communication and stakeholder management skills.

📌 Process Consultant (ServiceNow ITAM Business Analyst) (India)
🏢 APN Consulting
📍 India

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