APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in Service Now, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Role: Service Now Developer (Now Assist)
Location: Pune, Maharashtra (Remote/Hybrid/Onsite)
Type: Full-Time

Job Description

We are looking for a skilled Service Now Developer with hands-on experience in Service Now platform development and AI-powered capabilities using Now Assist. The candidate will be responsible for designing, developing, and implementing scalable Service Now solutions across ITSM and other modules while leveraging GenAI features to enhance user experience, automation, and operational efficiency.

Key Responsibilities

- Develop and customize applications on the Service Now platform using server-side and client-side scripting.
- Configure and implement Service Now modules such as ITSM, HRSD, CSM, HAM, or ITOM.
- Work on Service Now Now Assist capabilities including:
- AI Search
- Virtual Agent integration
- Incident summarization
- Knowledge article generation
- Resolution recommendations
- Generative AI-powered workflows

- Create and maintain:

- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- Flow Designer flows
- Integration Hub actions

- Develop integrations using REST/SOAP APIs and MID Server.
- Customize Service Portal / Employee Center components and widgets.
- Collaborate with stakeholders, architects,



and business analysts to gather requirements and deliver solutions.
- Perform code reviews, unit testing, and deployment activities following Service Now best practices.
- Troubleshoot production issues and optimize platform performance.
- Maintain technical documentation and knowledge articles.

Required Skills

- Robust experience in Service Now development and scripting.
- Expertise in Java Script, Glide APIs, and Flow Designer.
- Hands-on experience with Service Now Now Assist / Generative AI features.
- Experience with Virtual Agent and AI Search configuration.
- Good understanding of Service Now platform architecture and integrations.
- Experience in Service Portal or Employee Center customization.
- Knowledge of REST/SOAP integrations.
- Familiarity with Agile/Scrum methodologies.

Preferred Skills

- Experience in HAM, ITOM, HRSD, or CSM modules.
- Exposure to Integration Hub and Automation Engine.
- Understanding of AI governance and prompt engineering within Service Now.
- Service Now CSA/CAD certification preferred.
- Now Assist implementation experience is an added advantage.

Qualifications

- Bachelor's degree in Computer Science, IT, or related field.
- Relevant Service Now certifications preferred.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

📌 ServiceNow Developer (Now Assist) (India)
🏢 APN Consulting
📍 India