APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in Service Now, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us. Job Title: Service Now Platform Architect

Location: Remote
Experience: 10+ Years (7+ Years in Service Now)

Job Summary

We are seeking an experienced Service Now Platform Architect to lead the design, architecture, and governance of enterprise-wide Service Now implementations. The ideal candidate will have deep expertise across multiple Service Now modules and will be responsible for defining platform strategy, ensuring scalable solutions, and driving best practices across development teams.

Key Responsibilities Platform Architecture & Strategy

- Define and maintain the overall architecture of the Service Now platform.
- Design scalable, secure, and high-performance solutions aligned with business objectives.
- Establish platform governance, standards, and best practices.

Solution Design & Implementation

- Architect end-to-end solutions across modules such as ITSM, ITOM, ITAM, HRSD, Sec Ops, and GRC.
- Lead design workshops and translate business requirements into technical solutions.
- Ensure optimal use of out-of-the-box capabilities and minimize customizations.

Technical Leadership

- Provide technical leadership to development teams and guide them on complex implementations.
- Review and approve technical designs, scripts, and integrations.
- Mentor developers and enforce coding standards and design principles.

Integration & Automation

- Design and implement integrations using REST/SOAP APIs, Integration Hub, and MID Server.




- Ensure seamless integration with third-party systems and enterprise tools.
- Drive automation initiatives using Flow Designer and scripting.

Platform Governance & Performance

- Establish governance frameworks for instance management, upgrades, and releases.
- Monitor platform performance and ensure system reliability and scalability.
- Define and implement security best practices including ACLs and data protection.

Client Engagement

- Act as a trusted advisor to stakeholders and business leaders.
- Participate in client discussions, solution presentations, and roadmap planning.
- Provide recommendations on platform enhancements and innovations.

Documentation & Best Practices

- Create and maintain architecture documents, solution designs, and SOPs.
- Ensure adherence to Service Now best practices and upgrade-protected configurations.

Required Skills & Qualifications Experience

- 10+ years of IT experience with 7+ years in Service Now development/architecture
- Proven experience as a Service Now Architect or Lead Developer

Technical Expertise

- Strong experience in:
- ITSM, ITOM (Discovery, CMDB), ITAM (HAM/SAM)
- HRSD, Sec Ops, GRC (good to have)

- Expertise in:

- Scripting (Java Script, Glide APIs)
- Flow Designer, Integration Hub
- REST/SOAP integrations
- CMDB design and data modeling

Architecture Skills

- Experience in designing enterprise-scale Service Now solutions
- Strong understanding of platform governance and best practices
- Ability to define technical roadmaps and architecture blueprints

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

📌 ServiceNow Platform Architect (India)
🏢 APN Consulting
📍 India