Job Title: SIEM/SOAR Support Engineer
Location: Gandhi Nagar, Ahmedabad
Experience: 3-7 Years
Shift: 24x7 Rotational Shifts

Key Responsibilities

- Provide specialized technical support for Google Sec Ops SIEM (Chronicle SIEM) and SOAR platforms
- Diagnose, troubleshoot, and resolve complex issues related to:
- System functionality
- Integrations
- Performance optimization

- Design, implement, and optimize:

- Threat detection rules
- Correlation logic
- Playbooks and automation workflows

- Manage security incidents using case management and response processes
- Monitor logs, analyze events, and identify security threats or anomalies
- Support data ingestion, parsing, and schema mapping in SIEM platforms
- Maintain accurate documentation of:

- System configurations
- Troubleshooting steps
- Standard operating procedures

- Provide technical assistance to internal and external stakeholders
- Communicate technical concepts clearly to both technical and non-technical audiences
- Provision and manage cloud infrastructure (compute, storage, networking)
- Ensure secure and consistent configurations across environments




- Handle support queues while meeting defined SLOs

Required Skills & Qualifications
Core Expertise

- Solid understanding of SIEM concepts:
- Log analysis, threat detection, correlation rules
- Data ingestion, parsing, and search

- Strong understanding of SOAR concepts:

- Security orchestration and automation
- Incident response and playbook design
- Integrations and case management

- Hands-on experience (or strong familiarity) with Google Sec Ops (Chronicle SIEM/SOAR)

Technical Skills

- Strong understanding of cloud computing, preferably GCP
- Knowledge of software architectures and SaaS platforms
- Experience with monitoring and logging tools
- Familiarity with databases, data structures, and query languages (SQL-like concepts)
- Understanding of Google Sec Ops/Chronicle data schema

Support & Operations

- Proven ability to troubleshoot and resolve complex technical issues
- Experience in managing support cases and working with ticketing systems
- Strong documentation and reporting skills
- Ability to work in 24x7 rotational shifts

📌 SIEM/SOAR Support Engineer (India)
🏢 APN Consulting
📍 India