Responsibilities: Provide exceptional Support to our customers; ensuring case management, Service Level Targets and C-SAT goals are met Ensure prompt and complete resolution of technical challenges and business issues Advocate customers' priorities internally Serve as an authority, in specific functional and technical areas of Admin console Communicate clearly and precisely with your customers in written and verbal form, and maintain accurate and timely records in our case tracking system Share standard methodologies with team members to improve the quality and efficiency of customer support and contribute to the knowledge base Be part of a 24x7 Support Team Required Skills / Experience: Must be a technical graduate At least 2 years of progressive experience diagnosing and resolving problems in a complex software environment Technical Support or implementation experience, supporting enterprise software solutions, ideally in a SaaS environment Excellent organizational skills -ability to prioritize, lead, multi-task and execute projects involving multiple departments. Superior communications skills (presentation, written, and verbal) and demonstrable ability to communicate effectively with all levels of professional staff.





Ability to explain complex concepts simply. experience in implementing SSO experience setting up user provisioning solutions Identity and access management tools experience experience with the Admin Console (huge plus) experience with SaaS applications experience with setting up and/or supporting API's Problem-Solving/Troubleshooting Ability to identify problems and analyze possible solutions Ability to develop creative solutions to complex problems Excellent analytical skills and ability to navigate challenging situations in a skilled manner. Ability to multi-task and perform effectively under pressure Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, Java

Script, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS) Fluency in multiple languages a plus. General cultural awareness, particularly for agents who are supporting customers in region other than the one they're located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers)

📌 Technical support Engineer (India)
🏢 TRIGENT SOFTWARE PRIVATE
📍 India