Your Qualifications:
Should have of experience in SaaS including Technical/Functional and Project/Program
Management experience and have a track record in delivering large-scale global Application or infrastructure/database

Responsibilities
Key tasks include, but are not limited to, the following:
SCOPE:
As a TAM, manage the service delivery through virtual team of resources.
Establish priorities & Service growth plans for customers aligned to Cloud Strategy.
Manage customer requirements for upgrades and migration.
Manage stakeholders, create and publish the project plans, and other documents
Manage the project kick-off and governance throughout the project life cycle.
Work on improvement initiatives as required
ACCOUNTABILITIES
Review existing services & contracts and understand the scope thoroughly.
Generate & manage service delivery plan,



key deliverables, marshal resources as required, RACI, risks, issues
and dependencies according to CSS standards.
Deliver regular business and operational reviews to key business stakeholders.
Implement Service Improvement policy and processes.
Manage and co-ordinate changes in customer environments per customer strategy.
RESPONSIBILITIES
Drive Innovation
Technology Change Management
Service plans and Governance
Problem and Incident Management
Issue and Risk Management
Escalation Management
Best Practice Advice and Recommendations
Business Development and Renewals
Customer Satisfaction
Provide leadership, motivation and direction

📌 Technical Account Manager (TAM) (Bengaluru)
🏢 TRIGENT SOFTWARE PRIVATE
📍 Bengaluru