Responsibilities

- Buyer Experience. Develop relationships with our internal stakeholders to keep us moving towards a highly efficient experience. Coach the SC Operations team to deliver quality work.
- Scale Organizations, Processes and Operations. Work with the Services Director and Solution Consulting Leader to design, refine and innovate the service and processes as our company grows and evolves.
- Report on key metrics to indicate the success of global Solution Consulting programmes.
- Develop a High Performing, High Engagement Team and Culture. Coach and develop your direct reports. Demonstrate very high emotional intelligence. Set and uphold the highest performance standards. Help colleagues “enjoy the ride” - one of our core guiding principles.
- Partner effectively across functions. Act as an ally and partner to colleagues in sister functions - Product, Account Management, Marketing and others - making decisions that take broader perspectives into account and providing insight into others’ decisions. Demonstrate a balanced, reasoned approach to conflict or differing priorities.
- Cultivate deep product knowledge. Gain deep knowledge, understanding, and experience with the Highspot platform and the value it provides businesses.

Required Qualifications





- 8 – 12+ years of experience in Solution Consulting Operations, Pre-sales solutioning, Business Operations, or Strategy & Operations.
- 2 – 5 years of leading high performing teams, ideally supporting sales functions.
- 3+ years working with SaaS products and technologies.
- Demonstrated ability to work cross functionally.
- Familiarity with SaaS businesses, metrics, goals, challenges.
- Knowledge of technology in the sales tech, CRM or martech space.
- Knowledge of how businesses and sales teams operate in our target market.
- Proven strong executive leadership and decision making abilities.
- Strong communication skills, ability to articulate and sell a vision internally and externally.
- Strong execution skills and the ability to drive action and accountability.
- Proven track record of hiring, developing and managing world-class talent.
- Experience working with and/or deploying Sales/Marketing/Service technologies.
- Working knowledge of CRM (Salesforce.com, Dynamics 365).
- Entrepreneurial spirit and mindset, a focus on possibilities and not obstacle.
- Proven ability to navigate ambiguity and change.
- Proven track record of defining and optimizing processes.
- Solid written and spoken English.
#LI-NG1

📌 Manager, Solution Consulting Operations (India)
🏢 Highspot
📍 India