APN Consulting, Inc. is a progressive IT staffing and services company offering creative business solutions to improve client business outcomes. We focus on high impact technology solutions in Service Now, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Job Title: Service Now Developer
Job Type: Full Time (Hybrid)
Location: Magarpatta, Pune
Experience: 4 to 6 Years

Job Summary:
Key Responsibilities:

- Platform Development & Customization: Develop and maintain custom applications within the Service Now platform. Configure and implement business rules, client scripts, UI policies, and UI actions. Design and build reusable components and scalable solutions aligned with platform best practices.
- Catalog & Workflow Automation: Develop and maintain Service Catalog items, request workflows, and record producers. Implement process automation using Workflow Editor and Flow Designer. Ensure efficient orchestration of business processes across modules.
- Integration & APIs: Design and develop REST/SOAP APIs for inbound and outbound integrations. Build and manage integration solutions with third-party systems. Ensure secure, performant, and scalable API implementations.
- Platform Governance: Adhere to Service Now best practices, coding standards, and governance policies. Participate in design reviews, code reviews, and platform optimization initiatives. Ensure compliance with platform upgrade and release strategies.
- MID Server Management & Debugging: Install, configure, and maintain MID Servers. Troubleshoot integration and connectivity issues. Perform debugging across platform components including scripts, workflows, and integrations.
- Upgrade Planning & Implementation: Plan and execute Service Now platform upgrades, including release evaluation and impact assessment. Perform instance cloning,



upgrade testing, and validation across environments. Identify and remediate upgrade conflicts (e.g., skipped updates, deprecated features). Coordinate with stakeholders to ensure smooth upgrade deployment with minimal business disruption. Maintain upgrade documentation, testing strategies, and rollback plans.
- Data Management & CMDB: Work with CMDB including CI classes, relationships, and data integrity. Develop and manage Import Sets, Transform Maps, and data loads. Ensure accurate and reliable configuration data across the platform.
- Reporting & Dashboards: Create and maintain reports and dashboards for business and operational insights. Build performance analytics indicators and visualizations. Support stakeholders with actionable data and reporting solutions.

Required Skills & Qualifications:

- Strong hands-on experience in Service Now development.
- Expertise in: Business Rules, Client Scripts, UI Policies, Service Catalog and workflows, Flow Designer, REST/SOAP API development.
- Experience with CMDB, Import Sets, and data transformation.
- Experience with MID Server setup, troubleshooting, and integrations.
- Experience in Service Now upgrade planning, testing, and implementation.
- Strong debugging and problem-solving skills.
- Knowledge of platform governance and best practices.

Preferred Qualifications:

- Service Now Certified System Administrator (CSA).
- Service Now Certified Application Developer (CAD).
- Experience in Service Now platform architecture and design.
- Exposure to ITSM, Event Management, or other Service Now modules Key Responsibilities.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

📌 ServiceNow Developer (India)
🏢 APN Consulting
📍 India