APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in Service Now, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Job Title: Senior Service Now ITSM Developer
Location: PAN India
Experience: 6–10+ Years
Pay Rate: 20 LPA to 22 LPA

Job Summary
We are looking for an experienced Senior Service Now ITSM Developer to lead the design, development, and implementation of Service Now IT Service Management (ITSM) solutions. The candidate will be responsible for delivering scalable and efficient ITSM processes, customizations, integrations, and automation capabilities aligned with business requirements.

Mandatory Certifications:

- Service Now Certified System Administrator (CSA)
- Service Now Certified Implementation Specialist (CIS) – ITSM

Key Responsibilities:

- Design, develop, configure, and support Service Now ITSM applications.
- Implement and enhance Incident, Problem, Change, Request, Knowledge, and Service Catalog Management modules.
- Develop workflows, Flow Designer solutions, business rules, client scripts, UI policies, and custom applications.
- Build and maintain integrations using REST, SOAP, Integration Hub, and MID Server.




- Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
- Perform code reviews and ensure adherence to Service Now best practices.
- Troubleshoot production issues and provide ongoing platform support.
- Participate in Service Now upgrades, patching, and platform optimization activities.
- Create technical documentation, design documents, and knowledge transfer materials.

Required Skills:
Solid hands-on experience with Service Now ITSM modules:

- Incident Management
- Problem Management
- Change Management
- Request Management
- Service Catalog
- Knowledge Management
- Expertise in Java Script, Glide APIs, Flow Designer, and Integration Hub.
- Experience with Service Portal and Employee Center customization.
- Strong understanding of ITIL processes and ITSM best practices.
- Experience with REST/SOAP integrations and MID Server.
- Strong analytical and problem-solving abilities.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

📌 Senior ServiceNow ITSM Developer (India)
🏢 APN Consulting
📍 India