APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in Service Now, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Job Title: Service Now Technical Lead Job Summary:

We are seeking an experienced Service Now Technical Lead to design, develop, and implement scalable Service Now solutions across multiple modules. The candidate will lead development teams, ensure best practices, and drive platform innovation while collaborating with stakeholders to deliver high-quality solutions aligned with business goals.

Key Responsibilities:

- Lead end-to-end Service Now implementations, enhancements, and support activities
- Architect and design solutions across modules such as ITSM, ITOM, HRSD, GRC, and Sec Ops
- Provide technical leadership to developers, ensuring adherence to coding standards and best practices
- Collaborate with business stakeholders, product owners, and architects to translate requirements into technical solutions
- Review and approve technical designs, scripts, and integrations
- Drive platform optimization, performance tuning, and instance health improvements
- Lead integration efforts using REST, SOAP APIs, and third-party tools
- Mentor junior developers and conduct code reviews
- Ensure compliance with Service Now best practices, governance, and security standards
- Manage upgrades, patching, and instance strategy




- Support Agile/Scrum delivery model and participate in sprint planning, backlog grooming, and retrospectives
- Troubleshoot complex technical issues and provide root cause analysis

Required Skills & Qualifications:

- 6–10+ years of IT experience with 4+ years in Service Now development
- Robust hands-on experience in Service Now scripting (Client Scripts, Business Rules, Script Includes, UI Policies)
- Experience with Service Now modules like ITSM, HRSD, ITOM, GRC, or Sec Ops
- Expertise in integrations (REST/SOAP, MID Server, Integration Hub)
- Strong knowledge of Service Now data model, CMDB, and CSDM framework
- Experience in Service Portal / UI Builder / Now Experience
- Proficiency in Java Script, Glide APIs, and web technologies (HTML, CSS)
- Experience with performance tuning and instance optimization
- Strong understanding of Service Now security and ACLs

Preferred Qualifications:

- Service Now Certified System Administrator (CSA)
- Service Now Certified Application Developer (CAD)
- CIS certifications (ITSM, HRSD, ITOM, etc.)
- Experience with Dev Ops, CI/CD pipelines, and ATF (Automated Test Framework)
- Exposure to cloud platforms (AWS, Azure)
- Knowledge of AI/ML features in Service Now (Predictive Intelligence, Virtual Agent)

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

📌 ServiceNow Technical Lead (India)
🏢 APN Consulting
📍 India