APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in Service Now, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Role: ATF TEST LEAD
Location: Pune

Job Description

We are seeking an experienced Service Now Automated Test Framework (ATF) Lead to drive test automation initiatives across the Service Now platform. The ideal candidate will have strong expertise in Service Now ATF, ITSM processes, test strategy, automation framework design, and team leadership. The role involves leading end-to-end testing activities, improving release quality, and ensuring platform stability through automated testing.

Key Responsibilities

- Lead the design, development, and maintenance of Service Now ATF test suites.
- Define and implement test automation strategies for Service Now applications and platform upgrades.
- Create reusable ATF test cases for ITSM, ITOM, HRSD, CSM, Service Catalog, Service Portal, and custom applications.
- Collaborate with developers, business analysts, and product owners to understand requirements and test scenarios.
- Perform regression, functional, integration, and user acceptance testing activities.
- Establish testing standards, best practices, and governance for Service Now projects.
- Analyze test execution results, identify defects, and coordinate defect resolution.
- Support Service Now upgrade testing and release validation activities.




- Mentor and guide ATF testers and junior QA team members.
- Track testing metrics and provide status reports to stakeholders.
- Ensure alignment with Agile/Scrum delivery methodologies.

Required Skills

- 6+ years of QA/Test Automation experience with 3+ years of hands-on Service Now ATF experience.
- Strong expertise in Service Now Automated Test Framework (ATF).
- Valuable understanding of Service Now platform architecture and development lifecycle.
- Experience testing ITSM modules such as Incident, Problem, Change, Request, and Knowledge Management.
- Hands-on experience with Service Portal and Employee Center testing.
- Knowledge of Flow Designer, Integration Hub, Workflows, and Catalog Items.
- Experience with Service Now upgrades and regression testing.
- Familiarity with Agile, Scrum, and Dev Ops practices.
- Strong analytical, troubleshooting, and communication skills.

Preferred Qualifications

- Service Now Certified System Administrator (CSA).
- Service Now Certified Implementation Specialist (CIS) – ITSM (Preferred).
- Service Now Automated Test Framework (ATF) experience/certification preferred.
- Experience with Selenium, JIRA, Azure Dev Ops, or other test management tools.
- Exposure to CI/CD pipelines and automated release validation.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

📌 AFT Test Lead (India)
🏢 APN Consulting
📍 India