Job Description

About the job

Experience: 3–5 Years
Industry: Beauty, Wellness - D2C (Preferred)
Location: Noida (Delhi NCR) | Work From Office

Salary: 4.2LPA to 4.8LPA

About Effora

Effora is building India's premium Beauty & Wellness brand focused on routines, recovery, and visible results through an ecosystem of beauty devices, topicals, supplements, and education.

We're looking for an E-commerce Manager who can own the complete post-purchase and e-commerce operations ecosystem while delivering an exceptional customer experience.

Key Responsibilities

E-commerce Operations

- Own end-to-end order lifecycle from order confirmation to successful delivery
- Coordinate with warehouse, logistics, and courier partners for timely dispatches
- Monitor daily order processing, returns, replacements, and cancellations
- Ensure smooth inventory flow across all sales channels

Customer Experience

- Deliver an exceptional post-purchase experience
- Manage customer queries, escalations, and issue resolution
- Improve CSAT, NPS, and overall customer satisfaction
- Build SOPs to improve customer experience at every touchpoint

Marketplace & Store Operations

- Manage Shopify, Amazon, Flipkart, Nykaa, Blinkit, and other marketplaces
- Ensure accurate product listings, pricing, inventory, and merchandising
- Coordinate launches, offers, and promotional campaigns
- Monitor marketplace performance and operational health

Supply Chain & Fulfilment

- Coordinate with procurement, warehouse, and logistics teams
- Track inventory planning and stock availability
- Minimize dispatch delays and reduce RTOs
- Improve fulfilment efficiency and delivery timelines

Reviews & Retention





- Drive customer reviews and ratings across platforms
- Collect customer feedback and identify improvement opportunities
- Work closely with Product and Growth teams to improve retention and repeat purchases
- Build post-purchase communication journeys

Reporting & Analytics

- Track daily operational KPIs and prepare performance reports
- Analyze order trends, customer complaints, returns, and fulfilment metrics
- Recommend process improvements for operational excellence

What We're Looking For

- 3–5 years of experience managing end-to-end e-commerce operations
- Experience with Shopify and major marketplaces (Amazon, Flipkart, Nykaa, etc.)
- Strong understanding of order management, fulfilment, logistics, and inventory
- Excellent communication and stakeholder management skills
- Strong analytical and problem-solving abilities
- Highly organized with exceptional attention to detail
- Comfortable working in a fast-paced startup setting
- Prior experience in Beauty, Wellness, or D2C brands is preferred

Success Metrics

- Order Dispatch SLA
- Order Accuracy
- Customer Satisfaction (CSAT/NPS)
- RTO Reduction
- Return & Replacement Resolution Time
- Marketplace Health Score
- Customer Review Rating
- On-Time Delivery %
- Inventory Accuracy
- Post-Purchase Experience Improvement

Why Join Effora

- Build one of India's fastest-growing beauty-tech brands
- Own the complete e-commerce operations function
- Work directly with the Founder on high-impact business initiatives
- Opportunity to build scalable systems and deliver world-class customer experiences

Interested

- Send your resume and a short note to [Confidential Information]

📌 Ecommerce Manager (Noida)
🏢 Effora
📍 Noida