Job Description

- Ensure timely & accurate processing of claims
- Researching and resolving complex issues
- Analyze, validate and process transactions as per Desktop procedures
- Analyze and research all discrepancies in the claims report and mailbox
- Research, investigate and resolve outstanding items in claims reports & mailbox
- Resolve claim concerns, complete build requests and setup structure for claims
- Scripted calls to customer to gather claim feedback,
- Transparent and accurate written and verbal communication (Scripted and Templatized) with employee, employer & stateside resources by email
- Utilize internal and external specialty resources to maximize impact on each claim file
- Ensure assigned targets are met in accordance with SLA and Internal standards




- Ensure quality of transaction is in compliance with predefined parameters as defined by Process Excellence
- Work as a team member to meet office goals to obtain disability's vision while demonstrating core values and meeting key measures.
- Ability to communicate effective with stateside stakeholders via emails & calls to have logical discussion
- Analyze, validate and process transactions as per Desktop procedures (L3 & L4) for complex & non-complex work types
- Ensure adherence to established attendance schedules

📌 Sr Insurance Associate (Noida)
🏢 MetLife
📍 Noida