The Executive – Service Support will support key commercial and operational activities of the Service Department. The role is responsible for invoice processing, order execution, documentation, payment follow-up, and coordination with internal stakeholders to ensure seamless and timely service delivery to customers.

Major responsibilities:

Order Processing & Efficiency

- Ensure all orders are processed and fulfilled within established timelines.

- Prioritize orders based on urgency, customer status, and delivery deadlines.

- Monitor inventory levels and coordinate with the procurement team for timely replenishment.

- Maintain accurate and up-to-date documentation for all order management processes.

Invoice & Documentation Management

- Prepare and share Invoices, Proforma Invoices, and maintain invoice files.

- Manage Payment Entry/Ledger updates and support outstanding follow-up activities.

- Update all documentation in Salesforce/SAP including quotations, orders,



and inquiry records.

- Maintain accurate and systematic filing of customer and commercial documents.

Customer Request & Return Handling

- Respond to customer requests and follow up for resolution.

- Manage Return Requests (Spares & Instruments) and coordinate with relevant teams.

- Share dispatch documents and communicate updates to customers in a timely manner.

Quotation & Chance Management

- Create Opportunities, prepare Quotations, and ensure accuracy in all commercial documents.

- Track quotation follow-ups, including Proforma Invoice Follow-ups.

- Prepare Sales Orders for AMC & Spares.

Dispatch & Docket Management

- Coordinate docket details, dispatch documents, and ensure timely sharing with customers.

- Liaise with stores, dispatch, and logistics teams for smooth operations.

📌 Service Coordinator (India)
🏢 Zepcruit
📍 India