Position: Inside Sales Executive
Department: Mobility & Wellness
Location: Pune (On-site)
Working Days: 6 days a week (Rotational week-offs)
Shift Timing: Rotational (Day Shifts)
About Frido
Frido is a new India D2C brand revolutionizing the way people experience mobility
and comfort from electric wheelchairs and scooters to ergonomic seating solutions
and wellness-driven lifestyle products. At Frido Mobility, we are building accessible,
design-first products that enable independence and wellbeing.
Role Overview
As an Inside Sales Executive at Frido Mobility, you will play a key role in driving sales
conversions for our mobility products. You will handle inbound and outbound leads,
understand customer needs, provide tailored product recommendations, and ensure a
smooth buying experience from inquiry to order closure.
This role demands excellent communication, empathy, and strong product
understanding, as you’ll be assisting B2C customers (individual buyers)
Key Responsibilities
* Handle daily inbound and outbound calls, Whats App, and email inquiries from leads generated via ads, website, and marketplaces.
* Understand customer requirements, identify pain points, and recommend the right Frido product (wheelchair, scooter, etc.) accordingly.
* Share product videos, brochures, and quotations with customers to aid decision-making.
* Maintain and update lead details, follow-ups,
and sales status in CRM tools (Lead Squared / Gorgias / Google Sheets).
* Follow a structured sales call process discovery, pitch, demo, objection handling, and closure.
* Coordinate with operations and logistics teams to ensure timely delivery and customer satisfaction.
* Achieve daily/weekly/monthly revenue and conversion targets.
* Maintain professionalism and empathy in every customer interaction.
Skills & Competencies
* Strong communication skills (English & Hindi mandatory; regional languages are a plus)
* Sales-driven mindset with high energy and ownership
* Ability to understand customer psychology and build rapport quickly
* Experience with CRMs, Whats App Business, or sales tracking tools preferred
* Problem-solving and objection-handling skills
* Empathy towards elderly or differently abled customers
Requirements
* Experience: Fresher / 1–3 years in Inside Sales / Tele sales / Customer Success (D2C, Healthcare, Mobility, or E-commerce preferred)
* Education: Graduate or equivalent
* Availability: Willing to work 6 days a week with rotational week-offs
What We Offer
* Market-competitive salary + attractive performance incentives
* Opportunity to work with one of India’s most impactful and fast-growing D2C brands in the wellness and mobility space
* Structured training on product knowledge and customer interaction
* Career growth opportunities into Team Lead / Key Account / B2B Sales roles
📌 Inside Sales Executive (India)
🏢 Frido
📍 India