Job DescriptionHiring: Regional Manager – Business Development & Service Delivery n

Location: North Delhi (Delhi, Punjab, UP, Haryana, Rajasthan)/Hyderabad (Telangana and AP)/Mumbai (Maharashtra)

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We are looking for an experienced and dynamic Regional Manager – Business Development & Service Delivery to lead operations, strengthen our appraiser network, and ensure exceptional service delivery across the assigned region.

Key Responsibilities n

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- Lead end-to-end operational delivery of gold appraisal and audit services across the region.
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- Recruit, build, and manage a strong network of full time, re-appraisers, and on-call gold appraisers.
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- Plan, organize, and oversee skill tests for eligible appraiser candidates.
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- Ensure timely deployment of appraisers based on client requirements and business demand.
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- Drive standardized, compliant, and process-oriented appraisal operations.
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- Monitor service quality, turnaround time (TAT), productivity, and operational KPIs.
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- Collaborate closely with Territory Managers (Business Development & Service Delivery) to ensure seamless execution and issue resolution.
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- Ensure adherence to client SLAs, internal SOPs,



and regulatory requirements.
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- Identify opportunities for operational excellence, process improvements, and cost optimization.
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- Manage client relationships, service reviews, and escalations.
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- Support business expansion into new geographies and client accounts.
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- Prepare and present accurate MIS reports and operational dashboards.
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Preferred Qualifications nn
- Proven experience in operations, service delivery, recruitment, or field operations management.
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- Strong leadership and people management skills.
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- Experience in banking, financial services, gold loan, valuation, or related industries is preferred.
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- Excellent stakeholder management, analytical, and problem-solving abilities.
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- Willingness to travel across the assigned region.
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Why Join Us?nn
- Opportunity to lead regional operations with high business impact.
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- Fast-paced and growth-oriented work environment.
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- Career progression with a rapidly expanding organization.
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Interested candidates can apply by sharing their updated resume at:

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📌 Regional Manager - Business Development & Service Delivery (Bengaluru)
🏢 PhobosGoldInc.
📍 Bengaluru