- Own and manage client relationships, acting as the primary point of contact across the account lifecycle.
- Understand client objectives, campaign needs, and media requirements, and translate them into explicit internal briefs.
- Coordinate with campaign management and media buying teams to get work executed on time and to spec.
- Design account strategy and advise clients on media mix, channels, and campaign structure.
- Run reviews, share performance updates, and manage client expectations.
- Identify opportunities to grow and retain accounts.
- Keep communication sharp and proactive across both clients and internal teams.
What We're Looking For
- Background in customer success, account management,
or business development within a digital marketing agency or advertising/media setup.
- Strong understanding of media buying concepts — channels, objectives, campaign structures — without needing to execute them yourself.
- Proven client and stakeholder management skills, with the ability to translate client needs into internal action.
- Comfort discussing campaign strategy and media mix at a strategic level.
- Excellent, fluent English communication (client-facing, English-speaking markets).
- Stable career history — no frequent job hopping.