Job Description

Project Role: Application Tech Support Practitioner

Project Role Description: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills: Network Security Implementation

Good to have skills: Network Security Operations

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification: 15 years full time education

Job Summary

We are seeking an experienced Network Security Engineer with solid implementation expertise in Palo Alto Networks technologies. The ideal candidate should have hands-on experience in deploying, configuring, and managing Palo Alto Firewalls, Panorama, and Prisma Access, with the ability to work in complex enterprise environments involving multiple data centers, cloud platforms, and global network infrastructures.

The candidate should possess excellent troubleshooting skills, a strong understanding of network security architecture, and experience implementing security solutions while ensuring minimal business impact.

Key Responsibilities

Design, implement, and support Palo Alto Next-Generation Firewall (NGFW) solutions.

Configure and manage Panorama for centralized firewall administration, policy management, software upgrades, and template/device group management.

Implement and support Prisma Access including Mobile Users, Remote Networks, Service Connections, and Cloud Identity Integration.

Plan and execute firewall migrations from legacy vendors (Cisco ASA, Check Point, Fortinet, Juniper, etc.) to Palo Alto.

Perform firewall policy implementation, NAT configuration, security profiles, URL filtering, application control, and SSL decryption.





Configure and troubleshoot:

- Security Policies
- NAT Policies
- Policy-Based Forwarding (PBF)
- Virtual Routers
- Zones
- Interfaces
- HA (Active/Passive and Active/Active)

Implement and troubleshoot IPSec VPNs, Global Protect VPN, and site-to-site VPN connectivity.

Manage security subscriptions including Threat Prevention, Wild Fire, DNS Security, URL Filtering, and Anti-Spyware.

Perform firewall software upgrades, content updates, and health checks.

Analyze traffic using logs, packet captures, Traffic Monitor, ACC, and CLI troubleshooting commands.

Work closely with application, cloud, network, and security teams during implementation activities.

Participate in change management, implementation planning, and post-implementation validation.

Prepare implementation plans, rollback procedures, and technical documentation.

Support major incident resolution and perform root cause analysis (RCA).

Follow ITIL processes for Incident, Change, and Problem Management.

Required Technical Skills

Palo Alto Networks

Palo Alto NGFW (PA Series), Panorama, Prisma Access, Global Protect, IPSec VPN, SSL VPN, High Availability, Dynamic Routing (BGP, OSPF), Virtual Systems (VSYS), Security Profiles, URL Filtering, SSL Decryption, App-ID, User-ID, Wild Fire, DNS Security, Log Forwarding, Device Groups, Templates and Template Stacks

Tools & Automation

Experience with:

Panorama

Expedition Migration Tool

Nautobot

Logicmonitor

Wireshark





tcpdump

Implementation Experience

Candidates should have experience in:

Enterprise firewall implementation

Large-scale firewall migration projects

Data center migrations

Cloud connectivity implementation

Firewall rule migration and optimization

Policy cleanup and recertification

Multi-vendor environments

Global implementation projects

Troubleshooting Skills

Ability to troubleshoot:

Application connectivity issues

NAT problems

Routing issues

VPN failures

SSL decryption issues

User-ID issues

High Availability failover

Panorama synchronization

Prisma Access connectivity

Performance and latency issues

Security policy mismatches

Soft Skills

Strong analytical and troubleshooting skills.

Excellent verbal and written communication.

Ability to lead implementation bridges and coordinate with multiple technical teams.

Customer-focused with strong stakeholder management.

Ability to work independently in high-pressure production environments.

Excellent documentation and presentation skills.

Experience mentoring junior engineers and reviewing implementation plans.

Preferred Certifications

Palo Alto PCNSA

Palo Alto PCNSE (Preferred)

Prisma Access Specialist (Preferred)

CCNP Enterprise or CCNP Security

ITIL Foundation

Preferred Experience

5–10 years of network security experience.

Minimum 3 years of hands-on experience with Palo Alto NGFW.

Experience with Panorama administration in large enterprise environments.

Experience implementing Prisma Access for remote users and branch connectivity.

Experience working in complex global environments supporting multiple business units, data centers, and cloud platforms.

Exposure to change management, major incident handling, and implementation governance.

📌 Application Tech Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru