Project Role Description: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP Sales and Distribution (SD)
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification: 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system challenges and delivering timely solutions to maintain smooth business operations.
The position demands continuous monitoring, troubleshooting, and collaboration with different teams to ensure the reliability and efficiency of critical software applications.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and provide effective support.
- Document and communicate issue resolutions and system updates clearly to stakeholders.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster knowledge sharing and skill development.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP Sales and Distribution (SD).
- Solid problem-solving skills with the ability to analyze complex system issues and implement effective solutions.
- Experience in troubleshooting and resolving software defects within enterprise resource planning systems.
- Ability to work collaboratively in a team environment and communicate technical information clearly.
- Familiarity with business process flows related to sales and distribution modules.
- Capability to manage multiple tasks and prioritize issues based on business impact.
Additional Information:
- The candidate should have minimum 3 years of experience in SAP Sales and Distribution (SD).
- This position is based at our BBDC1A - NON-STPI office.
- A 15 years full time education is required.
📌 Application Support Engineer (Bhubaneswar)
🏢 Accenture
📍 Bhubaneswar
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