Accounts Receivable (AR) Caller – US Healthcare
Location: Chennai, India Employment Type: Full-Time Shift: US Shift
(Night Shift) Job Summary We are seeking a detail-oriented and
result-driven Accounts Receivable (AR) Caller to join our
Healthcare Revenue Cycle Management (RCM) team. The ideal candidate
will be responsible for following up on outstanding medical claims
with insurance companies, resolving claim denials, ensuring timely
reimbursements, and maintaining accurate account records. Key
Responsibilities * Follow up with insurance companies regarding
unpaid, denied, rejected, or underpaid medical claims. * Review
claim status through payer portals and telephone interactions. *
Investigate and resolve claim denials, rejections, and payment
discrepancies. * Process appeals and claim resubmissions as
required. * Analyze Explanation of Perks (EOB) and Electronic
Remittance Advice (ERA).
- Document all actions, communications, and claim updates accurately in the system.
- Meet productivity, quality, and collection targets.
- Coordinate with billing, coding, and internal teams to resolve claim-related issues.
- Maintain
compliance with HIPAA and client-specific guidelines. * Prepare and
maintain daily and weekly follow-up reports.
Required Skills *
Strong verbal and written communication skills. * Good analytical
and problem-solving abilities. * Ability to work independently and
manage multiple accounts. * Knowledge of medical billing and
insurance claim processes. * Strong attention to detail and
organizational skills. * Proficiency in Microsoft Office
applications, particularly Excel. Preferred Knowledge * Accounts
Receivable (AR) Calling * Revenue Cycle Management (RCM) * Denial
Management * Medical Billing * Claims Processing * Insurance
Follow-up * Medicare, Medicaid, and Commercial Insurance Experience
- AR Caller: 1–3 years of experience in US Healthcare AR Calling. *
Senior AR Caller: 4+ years of experience in AR Calling, Denial
Management, and Insurance Follow-up. Qualifications * Any Graduate.
- Healthcare RCM, Medical Billing, or Coding certification is an