- Supervise, manage, and mentor a team of employees.
- Set departmental goals and objectives in alignment with company targets.
- Develop, implement, and monitor departmental processes and policies.
- Evaluate performance and provide feedback to team members.
- Coordinate with cross-functional teams to ensure smooth operations.
- Ensure compliance with organizational and regulatory standards.
- Manage budgets and resources for optimal department performance.
- Handle customer inquiries, complaints, and resolve issues promptly.
- Prepare and present regular reports to senior management on progress and performance.