- Ensure all HR and operational procedures are implemented and followed as per company policies.
- Supervise, manage, and motivate outlet staff to achieve sales and service excellence.
- Oversee employee development, performance evaluation, and ensure adherence to HR guidelines.
- Plan, forecast, and report on sales, expenses, and business performance in alignment with company objectives.
- Monitor daily store operations, including inventory management, billing, and customer satisfaction.
- Maintain visual merchandising standards and ensure the store setting aligns with brand image.
- Analyze sales trends and develop strategies to drive revenue and customer footfall.
- Coordinate with the head office for operational updates, reporting, and compliance matters.
- Handle customer escalations professionally to ensure positive resolutions.
- Ensure adherence to safety, hygiene, and company audit requirements.