- 5 to 7 Years
- Full Time
- Mumbai
- As per industry standard

- Reporting HR Contact Details
- [email protected]

- Opening - 1 Positions

Job Description

- Develop and own the overall Quality Assurance and Training strategy for the entire sales floor .
- Lead, mentor, and manage the team of trainers and quality analysts, setting their goals and performance benchmarks .
- Analyze quality data and performance trends to identify strategic areas for improvement and design high-impact training programs .
- Collaborate with senior leadership and department heads to align training initiatives with business objectives .
- Oversee the creation and implementation of all training content, quality scorecards, and compliance frameworks .

Key Responsibility Areas





- Measurable improvement in overall call quality, compliance, and key business metrics (e .
- g .
- , sales conversion, customer satisfaction) .
- Successful development and implementation of a comprehensive training calendar that addresses business needs .
- Effective leadership and development of a high-performing quality and training team .
- Strategic value of insights and reports provided to senior management, influencing operational decisions .

Qualifications

- Graduate / Masters in related field

📌 Quality cum Trainer: Manager (Mumbai)
🏢 FashionTV India
📍 Mumbai