Competitive salary and performance-based incentives.

Wolf Casa is a premium furniture and interior destination offering complete home and office furnishing solutions under one roof. Our product range includes sofas, beds, dining sets, wardrobes, modular kitchens, office furniture, mattresses, home décor, and customized interior solutions. We are committed to delivering exceptional customer experiences through quality products, innovative designs, and professional services.

Job Summary

We are seeking an experienced and dynamic General Manager to lead the overall business operations of our Furniture & Interior Mall. The ideal candidate will be responsible for driving sales, managing operations, ensuring customer satisfaction, leading cross-functional teams, and achieving business growth and profitability.

The General Manager will oversee all key departments, including Sales, Operations, Design, Purchase, Production, Warehouse, Installation, Customer Service, Marketing, and Administration.

Key Responsibilities Business & Sales Management

- Develop and execute strategies to achieve monthly, quarterly, and annual sales targets.
- Drive revenue growth and improve overall profitability.
- Monitor showroom performance, customer footfall, conversion ratios, and average order value.
- Identify new business opportunities, institutional sales, and strategic partnerships.
- Ensure effective implementation of promotional campaigns and marketing initiatives.

Operations Management

- Oversee the day-to-day operations of the furniture mall.
- Ensure smooth coordination between Sales, Design, Production, Purchase, Warehouse, and Installation teams.
- Monitor project execution to ensure timely delivery and installation.




- Establish and maintain Standard Operating Procedures (SOPs) across departments.
- Optimize operational efficiency while maintaining quality standards.

Team Leadership

- Lead, motivate, and develop department heads and employees.
- Set departmental KPIs and conduct regular performance reviews.
- Foster a high-performance, customer-centric work culture.
- Identify training needs and support employee development.
- Ensure discipline, accountability, and effective communication across teams.

Customer Experience

- Ensure exceptional customer service throughout the customer journey.
- Resolve escalated customer concerns and complaints promptly.
- Improve customer satisfaction, retention, and referral business.
- Monitor customer feedback and implement continuous improvement initiatives.

Inventory & Supply Chain

- Monitor inventory levels and stock movement.
- Coordinate with the Purchase and Warehouse teams to ensure product availability.
- Minimize stock shortages and excess inventory.
- Ensure efficient procurement and inventory management practices.

Financial Management

- Prepare and manage annual budgets and departmental expenses.
- Monitor revenue, gross margins, operational costs, and profitability.
- Analyze business reports and take corrective actions where necessary.
- Ensure compliance with company policies and financial controls.

Compliance & Administration





- Ensure adherence to company policies, legal regulations, and safety standards.
- Maintain accurate business records and operational documentation.
- Support audits and management reporting requirements.

Required Qualifications

- Bachelor's Degree in Business Administration, Management, Marketing, or a related field.
- MBA will be an added advantage.

Experience

- 10–15 years of experience in furniture retail, interior solutions, home improvement, retail, or a similar industry.
- Minimum 5 years of experience in a senior managerial or leadership role.
- Experience in managing large retail showrooms or furniture malls is highly preferred.

Required Skills

- Strong leadership and people management skills.
- Excellent business acumen and strategic thinking.
- Proven track record of achieving sales and profitability targets.
- Solid knowledge of furniture retail and interior solutions.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to manage cross-functional teams effectively.
- Customer relationship management.
- Financial planning and budgeting.
- Problem-solving and decision-making abilities.
- Proficiency in MS Office, ERP, and CRM systems.

Key Performance Indicators (KPIs)

- Sales and revenue achievement
- Gross profit and overall profitability
- Customer satisfaction and retention
- Sales conversion ratio
- Project completion and on-time installation
- Inventory turnover and stock management
- Team productivity and employee retention
- Operational efficiency
- Budget adherence
- Business growth and expansion initiatives

Pay: ₹1,800,000.00 - ₹3,000,000.00 per year

Work Location: In person

📌 General Manager Furniture (Indore)
🏢 Wolf Indore Casa
📍 Indore