- Communication: Explicit verbal speaking, active listening, and polite written email handling.
- Customer Service: A friendly, patient, and welcoming attitude when greeting guests and clients.
- Multitasking: The ability to handle multiple phone lines, walk-in visitors, and schedules at the same time.
- Organization: Keeping track of appointments, maintaining files, and keeping the reception area tidy.
- Office Software: Familiarity with Microsoft Office (Word, Excel) or Google Workspace and basic database tools.
- Office Equipment: Knowing how to operate multi-line phone systems, printers, scanners.