Job description

Job Roles & Responsibility:

1. Fixing appointments and enquiry visit conversion

2. Telephone etiquette with call quality adherence

3. First Call Resolution (FCR) of enquiry calls

4. Average wait time of patients during the call (Call holding)

5. Call transfer rate

6. Customer call frequency

7. Ensure all the calls are answered properly without getting missed out

8. Quality parameters followed as per SOP's

9. Feedback from the patients and their satisfaction

Candidate should speak Malayalam, Tamil & English Fluently.

Looking for Immediate joiners. For Job Opportunities Contact HR @ (phone hidden)

Job Types: Permanent, Full time, Fresher

Benefits:

Health insurance

Provident Fund

Supplemental pay types:

Yearly bonus

Work Location: In person





Job Types: Full-time, Permanent

Benefits:

Health insurance

Provident Fund

Schedule:

Day shift

Rotational shift

Supplemental Pay:

Yearly bonus

Education:

Higher Secondary(12th Pass) (Preferred) Or Any Degree

Experience:

tele sales: 1 year (Preferred)

total work: 1 year (Preferred)

Language:

Hindi (Required)

Work Location: In person

*Speak with the employer* +91 (phone hidden)

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Call Center Executive (Gopalapuram)
🏢 Dr Mohan's Diabetes Specialities Centre
📍 Gopalapuram